Starting Up Your Device: a bright, simple walkthrough
Welcome! In the next few minutes you'll learn how to unbox and set up your hardware device, create a secure backup, connect to the companion app, and adopt daily best practices for safety. This guide avoids jargon and focuses on practical steps so you can be confident and in control.
Before you begin — quick checklist
- Unbox your device and keep the provided accessories handy (cable, recovery cards, stickers).
- Use a clean, private workspace away from cameras and prying eyes.
- Have a pen and the recovery card ready — you'll write down a seed phrase that must stay offline.
- Ensure your computer is up-to-date and you only visit the official companion website or app for setup.
Step-by-step quick start
Plug your device in using the supplied cable. Confirm the screen shows a welcome or setup animation. If the device shows a pre-filled recovery phrase or already appears set up, stop and contact support — a brand-new device should start in setup mode.
Open your browser and navigate only to the official companion web app address provided with your device. The app will guide you through the firmware check and pairing process. Avoid third-party sites or links shared by unknown sources.
Choose a PIN you can remember but that is not easily guessed. The PIN protects your device locally — after several incorrect attempts the device may wipe itself to prevent theft.
The device will display a list of words (the recovery phrase). Write them down in order on the recovery card and keep it offline in a safe place. Never share the phrase or type it into a website. This phrase is the ultimate backup of your funds.
Confirm the device prompts and allow the companion app to verify the device is genuine. Once confirmed, your wallet and accounts will be accessible from the app while the keys remain on the device.
Daily use & features
Use the companion app for convenience, but always verify transaction details on your device screen before approving. Your device displays the exact address and amount; never approve from the app alone. Take advantage of passphrase options only if you understand how they affect backups and access.
Troubleshooting common issues
Here are quick solutions for typical hiccups:
- Device won't power on: Try a different cable or USB port. Avoid low-power hubs—use a direct connection to your computer.
- App doesn't detect the device: Ensure browser permissions allow USB access, and close other apps that might be using the device. Restart your computer if needed.
- I lost my recovery card: Immediately move funds to a new wallet whose recovery phrase you control, if possible. A lost recovery phrase cannot be recovered by the manufacturer.
- Suspicious prompts or popups: Never enter your recovery phrase into a website or app. Disconnect and research or contact official support.
Frequently asked questions
Q — What is a recovery phrase and why is it important?
A — It's a human-readable backup of your private keys. It restores access if your device is lost or damaged. Keep it offline and secret.
Q — Can I back up digitally?
A — Avoid digital backups (screenshots, cloud notes, email). If you must, use a hardware-encrypted solution and understand the risks.
Q — Is firmware important?
A — Yes. Always update to official firmware releases via the companion app to benefit from security fixes. Validate firmware updates through the device's verification process.
Final words
Starting up your device is a short one-time process that pays off in years of safer ownership. Follow the simple steps above, keep your recovery phrase offline, and always verify actions on the device's screen. If you treat security as the priority, you'll keep your assets and digital identity protected.
Ready to get started? Click the big, colorful button on the right to open the official companion app and follow the guided setup.